Satisfied Customers is our Number One Goal
The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring, sensors, timing components and turbos are not warranted nor is damage due to their failure.
We are not responsible for improper installation and or labor charges.
Warranty will void if the part is used for racing, operated without proper fluids, or a melted heat tab.
New thermostat and timing belt or timing chain must be installed.
All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs.
In the event that the buyer defaults in the terms of payment, the buyer agrees to reimburse Jap Engine Imports for all costs and attorney fees it incurs in collection action.
Mis-ordered or mis-diagnosed parts are non-refundable.
We do not assume any liability for your install, removal, towing, shipping, transportation, or car rental cost.
Usual delivery time is about 3-5 working days but due to some unusual circumstances please allow additional time.
Engine or transmission must be installed within 30 days of delivery OR ALL WARRANTIES WILL VOID.
All returns must be approved by Jap Engine Imports and made within 30 days from order date, NO EXCEPTIONS.
Although Jap Engine Imports makes every effort to make the part look as nice as possible before it ships no warranty or guarantee is made towards the appearance of that part.
Make sure to inspect all parts before signing for them on delivery.
All parts are interchangeable with multiple year makes and models. We guarantee to send an interchangeable matched part although it may be from a different year make or model.
We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.
JEI Jap Engine Import are interchangeable with multiple years, makes and models which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.
All deposits are non-refundable.
Upon full payment an invoice will be sent via email within 24 hours confirming your purchase. It is the responsibility of the purchaser to review your invoice to ensure that the product ordered and terms are correct. Please contact Jap Engine Import immediately if your invoice does not match the product description or agreed upon terms.
CONDITIONS THAT WILL VOID WARRANTIES:
If the item is improperly installed.
If the item is used for racing.
If the item is operated without proper lubrication or cooling regardless of the reason.
Engine Warranty – Full Detail
Jap Engine Imports warrants to the original purchaser that each used engine sold by Jap Engine Imports shall be free from knocking, excessive oil consumption and cracks in the block, subject to the following terms and conditions.
Engine: As used herein, the term engine shall mean, a used engine assembly (basic block, cylinder head and internal components) supplied by Jap Engine Imports of the original manufacturer – Everything else is left on for convenience purposes only and is not covered by any warranty written or implied. Damage to the engine resulting from a failure of non-covered parts will void the engine warranty.
Subject to the limitations listed herein, Jap Engine Imports at its option will either give the customer another engine of the like kind and quality, if available from Jap Engine Imports stock or refund the purchase price if Jap Engine Imports agrees engine is defective.
This warranty applies only to the used Engine. This warranty shall not apply to or include the following:
Repair or replacement required as a result of any accident or misuse.
Repair or replacement of any engine item, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, and all ignition system components, belts, hoses and filters.
Any engine used for competition racing or related purposes.
Any engine which has been repaired or remodeled to which any device or accessory not conforming to original manufacturer specifications has been installed.
Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of lubrication. The warranty will be void on any engine returned with the heat tabs missing or melted out. Heat tabs will melt at 260 degrees and above.
Any warranty repairs must be authorized by Jap Engine Imports and will be handled on a case by case basis.
If we elect to replace your engine with another engine, the replacement is considered to be a repair of the original unit. YOUR ORIGINAL DATE OF INSTALLATION and MILEAGE AT THAT TIME REMAIN IN EFFECT.
Labor coverage is limited to replacement only. Your original installation and removal of the warranted engine are not covered.
CVT transmissions and rotary engines are not eligible for extended parts and Labor warranty.
ADDITIONAL LIMITATIONS & OWNER/USER OBLIGATIONS FOR THIS WARRANTY TO REMAIN IN EFFECT.
Engine oil and filter MUST be changed at the first 1,000 miles after installation and remaining oil and filter changes to follow manufacturers suggested schedule. (Official Service Centre Records must be kept – No personal maintenance records are accepted. (Hand written etc.)
Oil and temperature light/gauge and speedometer MUST be in proper working order
New thermostat MUST be installed.
New timing belt or timing chain must be installed.
**FAILURE TO PERFORM THESE OPERATIONS VOIDS WARRANTY**
The liability of Jap Engine Imports is solely and exclusively limited to supplying a replacement engine if available or refunding purchase price.Jap Engine Imports does not assume and has no liability for labor costs or replacement of oil or anti-freeze, damage to other engine parts or components towing charges, telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential damages.Jap Engine Imports has no responsibility for any failure resulting from improper installation, modification of the product faulty or incompatible parts and accessories and/or abnormal use of operation.
This warranty is given in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose on the part of Jap Engine Imports or the dealer installing the engine. No dealer, not agent or employee thereof, is authorized to extend enlarge, or any way change the terms of this warranty. Extended Warranty is an additional charge and becomes effective in 14 days or 800kms from the date of installation. In the event that the Buyer defaults in the terms of payment, the Buyer agrees to reimburse Jap Engine Imports for all cost and reasonable attorney fees it incurs in a collection action.
We do NOT accept anything Freight Collect.
Extended Warranty: Terms and Conditions
ENGINES COVERAGE INFORMATION:
Coverage expires 36 months from purchase date or 57,000 kms from odometer at time of used engine installation; whichever comes first.
ENGINE: The following components of gasoline or diesel engines: pistons pins, crankshaft and main bearings, connecting rods and rod bearings, camshaft and camshaft bearings, intake and exhaust valves, valve springs, oil pump, push rods, rocker arms, hydraulic lifters and rocker arm shafts. The engine block and cylinder heads are covered only if damaged by a covered component.
SEALS & GASKETS: Seals and gaskets are replaced only if part of repair or replacement of covered components. Leaking gaskets or seals are not covered.
GENERAL, KEY TERMS & CONDITION:
REPLACEMENT PARTS (INCLUDING ENGINE): The engine must be installed within 30 days of its receipt and extended warranty registration completed upon installation via email. A new thermostat and timing belt must be installed at the time of engine installation. Any claims occurring prior to receiving such funds will be considered pre-existing and will not be covered.
In case of a total breakdown of a part or engine, the administrator’s obligation is limited to repairing or replacing broken covered components. It is the administrator’s decision to replace the engine or to replace part(s) that are covered under this contract. If replacement of an engine is required and a replacement engine is not available we reserve the right to pay in cash the cost of replacement engine’s value. If the engine needs to be replaced under the coverage of this contract, JEI has the option to replace the said engine with another used assembly of like kind and quality, or paying the contract holder the JEI wholesale replacement engine cost. AAD will not be responsible for any freight cost incurred. Replacement of any parts or engine will be done only once under this contract.
REFUND PROCEDURES: This product warranty is not cancelable or refundable.
TRANSFERABILITY: This product warranty is not transferable to another purchaser or another engine.
ADMINISTRATOR’S RIGHTS TO TERMINATE BENEFITS:
In the event of a claim, administrator reserves the right to terminate the benefits of this product warranty upon the discovery of fraud or misrepresentation of a material fact by the purchaser or the purchaser’s representative. Evidence of fraud or misrepresentation is forwarded to the proper state and federal authorities. Any vehicle used in the commission of a crime will have all benefits terminated.
Change oil every 3,000 miles or 3 months, whichever comes first after the initial oil change and product installation. This must be done by a commercial lubrication facility.
Purchaser may not have their required maintenance performed by a service facility that is owned or operated by the purchaser. Purchasers cannot perform their own maintenance for product warranty requirements.
Acceptable records documenting purchaser’s adherence to the vehicle manufacturer’s required maintenance are required in the event of a claim.
Acceptable records must be: issued on the date of maintenance, issued in the name of purchaser, be signed by purchaser, be electronically generated, issued by the commercial lubrication service facility performing the maintenance, include mileage, date, vehicle identification number, year, make, and model, and include a record of payment and service performed. Any handwritten information on records, receipts or repair orders, pertaining to or documenting required maintenance are not acceptable.
Breakdown or failure of any listed covered component prior to benefit activation is not covered.
Any and all claims or damage resulting from: abuse, negligence, freezing, overheating of any type, failure to maintain proper coolant, fluid, refrigerant, or lubrication levels, personal damages, per diem expenses, storage fees, medical expenses, telephone or rental charges, fire, flood, vandalism, theft, collision, acts of GOD, competition or racing, usages not approved by the vehicle manufacturer, improper load capacity, or improper towing, damages caused by contaminated fluids, coolants, or lubricants for any reason, misuse, road conditions, riots or acts of war. Excessive oil consumption and diminished performance are not covered. Leaking seals, gaskets or fittings are not covered. Vehicle components that require normal manufacturer’s recommended replacement intervals are not covered. Benefits are not active until all applicable fees or installment payment plan confirmation has been received by the administrator. Benefits are not active until the customer activates warranty.
Pre-existing conditions and problems that occur prior to the benefit activation date and mileage are not covered. Covered components that are worn or burned but NOT broken are not covered. Broken covered components are defined as components that have cracked or separated into pieces. Covered components that are flaking or have been damaged by excessive heat or scoring are not covered.
Any component not listed as a covered component, is not covered. Damage to a covered component due to non covered component failure is not covered.
Incidental and consequential damages are not covered.
Vehicles with: a non-functioning odometer, a diesel engine manufactured before 1990, a rotary engine, alterations not approved by the manufacturer including, but not limited to, over-sized or undersized tires and lift kits, and vehicles used for commercial purposes are not eligible for coverage under this product warranty.
Claims occurring outside the Australia are not covered.
Once a claim has been initiated, the purchaser may not continue to operate the vehicle until a claim decision has been made. Continued operation will void the claim.
Any work or repair done to vehicle without prior written authorization from administrator is not considered an authorized claim.
Warranty will void if the part is used for racing, operated without proper fluids, or a melted heat tab.
Freight is not paid under this contract on any parts or engine claims. Towing & diagnostic charges are not paid under this contract.
Breakdown or failure means totally inoperable. It does not mean a decrease or gradual reduction in the parts performance due to normal or abnormal wear and tear.
Commercial use is not covered unless box is checked and the surcharge is paid. Breakdown caused by mechanical alterations not meeting manufacturer’s specifications. Breakdowns covered by factory recall.
Any covered part which is not broken or inoperable, which a repair facility recommends or required to be repaired or replaced.
Breakdowns to a covered part already replaced under the contract. Liability for tear down is the customer’s responsibility.Defective parts must be made available for inspection upon the claims administrator’s request.
Breakdown caused by excessive wear and tear for the year and mileage of vehicle are not covered under this contract. Warranty is voided if heat tab is melted, or if engine has no heat tab at time of claim. Breakdowns covered by manufacturer warranty or recall, distributor or repairers guarantee, any other written warranty, government or court orders, decrees or settlements, or any valid or collectible insurance policy.
Improper engine installation.
We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters. Transmission cooler lines must be flushed or warranty will be void.
LIMITED LIABILITY FOR ENGINES:
Parts and labor warranty begins on the 14th day & 501st mile after the engine is installed.
JEI will reimburse the repairer up to $65.00 per hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part price as indicated on your original invoice, and (b) applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals with a maximum allowable time of 10 hours.
Limit of liability is $2,500 (aggregate) or the actual cash value of vehicle whichever is the lesser amount at time of claim as determined by the low book amount in either KBB or the NADA Guide at company’s discretion.